Privacy Policy

Last Updated: July 2026

Warrshan respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, mobile applications, and related services.

1. Information We Collect

We may collect information including:

• Name, phone number, email address, and account information.
• Delivery, billing, and saved address information.
• Order history, purchase history, cart, wishlist, reviews, ratings, comments, support messages, and chat or conversation data where available.
• Payment-related information, bank transfer proofs, payment receipts, and transaction references.
• Images, files, product photos, classified ads, seller uploads, or other content uploaded by users where the service allows it.
• Technical information such as IP address, browser type, device type, operating system, app version, device identifiers, FCM/device tokens, cookies, and similar technologies.

2. How We Use Information

We use collected information to:

• Create and manage accounts.
• Process, deliver, and track orders.
• Provide customer support and respond to inquiries or disputes.
• Maintain cart, wishlist, purchase history, reviews, messages, and account features.
• Send service notifications, order updates, account alerts, and permitted marketing communications.
• Improve the website, app, services, security, and fraud-prevention systems.
• Comply with legal, accounting, tax, and regulatory obligations.

3. Device Tokens, Notifications, and Google/Firebase Services

Warrshan may collect and use FCM tokens, device identifiers, and notification preferences to send push notifications about orders, account activity, offers, and important service alerts. The app or website may use Google/Firebase services such as push notifications, authentication where enabled, analytics, or crash reporting where enabled.

4. Uploaded Files and Payment Receipts

If you upload files, images, product photos, seller content, payment receipts, or bank transfer proofs, Warrshan may store and process those files to provide the service, verify payments, handle orders, support users, prevent fraud, and meet legal or accounting requirements.

5. Information Sharing

Warrshan does not sell customer personal information. Information may be shared only when necessary with delivery providers, payment providers, hosting and infrastructure providers, Google/Firebase services, support or analytics providers where used, sellers or service partners involved in the order, or government/legal authorities when required by law.

6. Data Security and HTTPS

Warrshan uses HTTPS when transmitting data and applies reasonable technical and organizational measures to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is 100% secure.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, keep sessions active, analyze usage, and enhance user experience.

8. Marketing Communications

By using our services, you may receive service-related communications. Marketing communications may also be sent where permitted, and users may opt out when available.

9. Data Retention

We retain personal information while the account is active or as needed to provide services. We may retain order records, invoices, payment records, bank transfer proofs, accounting entries, fraud-prevention records, support records, and dispute records for a longer period where required for legal, accounting, tax, security, or fraud-prevention reasons.

10. User Rights and Account Deletion

Users may request access to their data, correction of inaccurate data, or deletion of their account and personal data. Account deletion requests can be submitted through the Account Deletion page or by contacting info@warrshan.com. Some records may be retained where legally or operationally required.

11. Third-Party Services

Our platform may contain links or integrations with third-party services. Warrshan is not responsible for the privacy practices of external services, and users should review the privacy policies of those providers.

12. Policy Updates

We may update this Privacy Policy from time to time. Updated versions become effective when published on the platform.

13. Contact Information

Email: info@warrshan.com

WhatsApp: +249912149294

Address: Sudan, Khartoum, Al Kalakla Al Laffa, Al Dali Complex, Ground Floor.